Privacy Policy

Effective Date: [01 JAN 2025]
Last Updated: [12 FEB 2025]

Reflex Bar, Brewery & Dining (“Reflex,” “we,” “us,” or “our”) is committed to protecting the privacy of its customers and users of its website, services, and digital platforms. This Privacy Policy outlines how we collect, use, store, and protect personal data.

By using Reflex’s services, website, or engaging with us through any platform, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect the following types of personal data from our customers and visitors:

a) Information You Provide Directly:

• Personal Details: Name, phone number, email address, and other details provided during reservations, event bookings, and customer inquiries.

• Payment Information: Payment-related details processed through secure third-party payment platforms (we do not store financial details).

• Feedback & Reviews: Comments, reviews, and survey responses shared with Reflex.

b) Information Collected Automatically:

• Device & Usage Information: When you visit our website or interact with our social media, we may collect device details, IP addresses, browser type, and usage patterns.

• Cookies & Tracking Technologies: We use cookies to enhance user experience and for analytics. You can manage cookie preferences in your browser settings.

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2. How We Use Your Information

We use the collected information for the following purposes:

✅ To Provide Services: Process reservations, event bookings, and food delivery orders.
✅ To Communicate with You: Send confirmations, updates, promotions, and important announcements.
✅ For Security & Fraud Prevention: Detect and prevent fraud, unauthorized transactions, and other violations.
✅ For Marketing & Analytics: Analyze customer preferences, conduct surveys, and improve engagement through digital marketing.

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3. How We Share Your Information

We do not sell or rent your personal information. However, we may share data with:

• Service Providers: Third-party payment processors, food delivery partners (e.g., Zomato), and reservation platforms.

• Marketing & Advertising Partners: Social media platforms and agencies for promotional campaigns (with your consent).

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4. How We Protect Your Information

🔒 Data Security Measures:

• Your data is stored securely with encryption and access restrictions.

• Only authorized employees handle customer data.

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5. Your Rights & Choices

📌 You Have the Right to:
✔ Access Your Data: Request a copy of your personal data stored by Reflex.
✔ Update or Correct Information: Modify your contact details if they are incorrect.
✔ Opt-Out of Marketing Communications: Unsubscribe from email/SMS/WhatsApp promotions at any time.
✔ Request Data Deletion: Ask us to delete your personal information (subject to legal obligations).

📩 To exercise these rights, contact us at: info@reflexbrewery.com